Providing better customer support, improved communication tools, and real-time claim status for faculty and staff on short-term disability or workers’ compensation.
To support the well-being and improve the experiences of faculty and staff, USC transitioned its Short Term Disability administration from Broadspire to MetLife on Jan. 1, 2025. Similarly, workers’ compensation administration transitioned from Broadspire to CorVel, effective Nov. 1, 2024.
The new administrators offer enhanced support and communication tools with real-time claim status and resources. Furthermore, both programs’ claim management processes remain the same.
Employees who were on short-term disability or workers’ compensation during the transition were notified via email and letters with what to expect. To learn more, visit the Disability and Workers’ Compensation page on the Employee Gateway.