This team of HR leaders, including HR Partners, provide client services guidance and support to administrative unit and select school units in HR matters and practices. Our Client Services teams are organized into three service lines – University Services, Academic Operations, and University Operations – to enable efficient knowledge sharing and client expertise. Ingrained in the units they serve, Client Services team members work with unit leaders to develop HR strategies that support achievement of the unit’s goals, including building high-performing teams and enhancing the staff and faculty experience.
Employee and Labor Relations
Employee and Labor Relations cultivates a healthy work environment by engaging with university leaders and employees to ensure they have the tools to resolve concerns in a respectful, proactive, and supportive manner that serves the USC community and mission. This team also provides training on workplace laws, policies, and practices, analyzes data, and conducts fact-finding needed to resolve concerns.
HR Information Systems
Human Resources Information Systems (HRIS) provides functional and technical support to HR systems such as Workday Human Capital Management (HCM) – for benefits and timekeeping – and TrojanLearn – USC’s learning and development platform.
HR Service Center
The HR Service Center (HRSC) is your comprehensive resource for benefits, time off, and other HR-related inquiries, as well as help with Workday. This team provides accurate, prompt, and thorough help on all employment-related matters for faculty, staff, and student workers. Visit Contact Us for more.
HR Strategy and Program Management
Consisting of project management experts and change management professionals, HR’s Strategy and Program Management group is responsible for ensuring that all HR projects are aligned with the university’s strategic initiatives and executed successfully. This department houses the HR Program Management Office (PMO), which supports project teams by making sure they have the proper resources, governance, processes, and reporting.
Talent Management focuses on the attraction, development, engagement, and retention of employees, beginning with talent acquisition and onboarding, continuing through benefits and Learning & Organizational Development (L&OD), and closing with retirement. Along the USC career journey, this team provides ongoing development and meaningful experiences that allow our faculty and staff to thrive and in turn help the university grow and achieve its central mission.
Through the combination of Compensation, USC Child care, Benefits and Leave Administration, and the WorkWell Center, Total Rewards delivers competitive and equitable benefits to attract and grow a motivated workforce, prioritizing wellness and tailoring offerings to meet employees in their current stage of life.
Workforce Analytics collects, tracks, reports, and analyzes HR data requests for HR teams and leadership, helping to facilitate data-driven decisions.